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Management by memo… is not management.

Management by memo… is not management. As general manager of a motel, my Saturday routine included walking each floor. One morning as I walked the hall, I saw an open door to the South Central Bell...

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First Line Managers: Your Office, beware

First Line Managers: Your Office, Beware I managed the Ramada Inn South Restaurant from a desk in a hallway. I managed the night shift at the Timme Plaza restaurant from a desk in a small closet. I...

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First Line Manager: Some Customers Deserve Peanut Butter

  First Line Manager: Some Customers Deserve Peanut Butter I realized early in my career that some customers are different than others. These are special customers and regular customers. I first...

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First Line Managers must have a Passion for their job

Professional first line managers can manage most any business. First line managers are given the goals the company wants to carry out and a workforce to carry out the goals. Truly successful managers...

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First Line Manager: Communicate, Communicate, Communicate, the Issue Is Who...

A large company’s president is making a summary closing for his top executives. He has several items to focus on during the year. He gets to one goal; communicate, communicate, communicate. When he...

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